Terms of Service

Our Role as Your Agency

Merédian acts as an intermediary between you and the travel suppliers who ultimately provide your trip — airlines, hotels, cruise lines, tour operators, and insurers. We design, book, and advocate; the suppliers deliver the flights, rooms, and voyages.

When we book on your behalf, each supplier's own terms and conditions also apply to your reservation. We will always point you to the terms that matter before you commit.

Booking & Payment

A booking is confirmed when the supplier issues a confirmation and any required deposit or payment has been received. Payments are processed by the supplier directly or through PCI-compliant payment processors; in most cases the charge on your card comes from the airline, hotel, or cruise line itself.

By authorizing a booking, you confirm that the names, dates, and details you provided match your travel documents. Corrections after ticketing may carry supplier fees.

Prices & Availability

Fares, rates, and availability move constantly. Any price we quote is subject to change until your booking is ticketed or confirmed by the supplier. Once confirmed, your price is protected under the supplier's fare rules.

Changes & Cancellations

Each supplier's rules govern changes, cancellations, and refunds for its portion of your trip. Some bookings are flexible; some are strictly non-refundable — we tell you which is which before you book.

When plans change, we advocate hard on your behalf: we know the fine print, the exception policies, and the people to call. We cannot guarantee that a supplier will waive a fee, but we will always press for the best available outcome.

Travel Documents

Valid passports, visas, and any required health documentation are your responsibility as the traveler. We flag requirements we are aware of for your itinerary, but entry rules change and final verification rests with you. As a rule of thumb: most destinations require a passport valid for six months beyond your return date.

Travel Insurance

We strongly recommend travel insurance for every trip, and we offer coverage through licensed third-party providers. Insurance is underwritten and administered by those providers under their own policy terms. Declining coverage is your choice — and it means accepting the supplier's cancellation rules without a safety net.

Limitation of Liability

Because suppliers — not Merédian — deliver your travel services, we are not liable for their acts, omissions, delays, schedule changes, or failures, nor for events beyond our reasonable control such as weather, strikes, or government actions. Where liability cannot be excluded, it is limited to the amount you paid to Merédian Travel LLC for the affected service.

Disputes

These terms are governed by the laws of the State of California, without regard to conflict-of-law rules. If something goes wrong, talk to us first — nearly every issue is resolved by a conversation with your advisor. Any dispute that cannot be resolved informally will be brought in the state or federal courts located in Orange County, California.

Contact

Questions about these terms? Email travel@meredian.com or call (800) 642-4003. You can also write to Merédian Travel LLC, 27201 Puerta Real, Suite 300, Mission Viejo, CA 92691.